How does our support agent answer from our help center?
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It searches your help center first. Take it away and it guesses.
See what Caret can explain.
Every example is live. Click around.
Is our new support prompt actually better, or just different?
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Prompt APrompt B
Refund window
SSO plan
Order status
Another customer
Ticket summary
Prompt A
“Shipped yesterday, arrives Friday.”
✕ Made upB asks instead of guessing. Both still run long.
Which customer requests should our support agent hand off to a person?
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NEEDS A PERSON
- Order status
- $40 refund
- $620 refund
- New address
- Password reset
- Delete account
Each rule you add moves more work to your team.
Why does our assistant forget our docs in long conversations?
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CONTEXT WINDOW · 32K
DOCS THE MODEL SEES · 5/5
- Returns
- Shipping
- Warranty
- Orders
- Sizing
Long chats crowd out your docs. Summarizing frees the room.
What is making our AI search feel slow?
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FIRST WORDS4.5s
FULL ANSWER4.5s
Embed
0.2s
Search
0.6s
Rerank
0.3s
Write
3.4s
0s1s2s3s4s5s
Writing the answer is most of the wait. Stream it.
How does our scheduling agent avoid double-booking people?
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5/5
It checks the calendar before saving. Skip that and it double-books.